ChinaBuyGroup is a website that is still little known and it is not surprising, because the shop consists only since 2012 and is still fairly young.
The homepage is there one you design will not remember. It is a standard design with little striking features. That is not very, because they quickly become familiar with the operation of the website. The search on the website goes well. During the types is already a comprehensive fast result is displayed below the search field and with clear images. The search result is relevant, with multiple search terms and is fast in image.
What fine is that you can filter with categories on the basis of the search result, something which seems quite normal, but what is quite rare in Chinese webshops. The product pages look good and are not full of unnecessary references to other products. What a funny feature is that this shop you have a suggestion of a few products which are often be purchased together and giving you the total price of and possibility this equal to place in your shopping cart. It is to be hoped that the next step for you to give a discount, but the beginning is an interesting feature.
The range is actually very wide and therefore not very distinctive, you think of everything at ChinaBuyGroup from clothing to electronics.
Order Process: Ordering – Payment- Shipping
Ordering is very simple and you already receive a quick order confirmation in your mailbox. What is striking is that the first two test orders never along the quality-control. Why is of course the question and especially the question of why the products than not have been replaced by a proper variant or from the shop have been met. Conclusion is that the process was syrupy and very long. Unfortunately sometimes even after our action that took place there a refund. This must not be the intention. The third order neatly received within normal shipping times.
Account and customer loyalty
In your account you can find the status of your order back and that is in our case not an unnecessary luxury. In your account you can also find your points, but how this can be earned is a mystery. Perhaps it was our test order of value too low, but we have not yet received.
Support and community
There seems to be a chat to be present, but this is a kind of AI. Unfortunately, it would seem that a number of questions that we set too difficult because keywords or simple questions can be answered. The only other way to make contact with ChinaBuyGroup is via the email address that they are self-publishing on the website. No safe form or ticket system, simply Service@chinabuygroup.com. What can of course always is Twitter, Facebook and Google+ because they are also happy to present.
- Good search engine on website
- Pleasant website
- First 2 test orders failed
- Reward Points?
- Little support options