DX.com or better known as deal extreme is perhaps the most famous online store in China. In addition to the website is also an app for iPhone or Android phones to download for various purposes including of course to view the products and reviews. Deal extreme has no distribution center in Europe. Orders are not therefore faster in the Netherlands as you may expect at eud.dx.com.
The website is pretty standard decorated with on the left side of the main categories. It is noteworthy that the website in English can be displayed. This is very useful, but to find products sometimes confusing. Sometimes acting English search terms what better. Search on multiple search terms at the same time goes well. On the search result is then still have several filters and as a result of which the search works very well. The site works in the general good, sometimes a bit slower, but in the general good. What is also useful is that search results can be filtered to only result for the European distribution center, what extra fast delivery guarantees. A strong plus point.
The range is with 160,000 products very large, but with little surprising categories. The standard passes through the Nieuwe Revu and electronics, gadgets, sports, beauty products, jewelry and clothing. Some striking in the assortment is Wedding and events (weddings and events). Below are numerous to find dresses for various occasions.
Order Process: Ordering – Payment- Shipping
Ordering is quite simple and standard. Payment is with paypal or credit card. Normally products within 1 or 2 days. I myself have a time that had however a product in my order was not in stock and the total order as a result but not was sent. I had a status update on and in the order you can not see what product there backordered (or where the order on hold). This could have been better, now I had the order ultimately canceled and the products in loose orders stopped, when everything went quickly and were the products within 14 days in house. In general the products are always within 14 days in house. Once did I waited 2 months but when it neatly received my money back.
Account and customer loyalty
In your account you can find all the standard information that you expect in your account. Customer loyalty by earning points. With these points you can choose from free products. The savings on the basis of orders only is not quickly. Fortunately you also get extra points for writing reviews, but it remains something you need to see as an extra bonus.
Support and community
Support by means of three ways. Chat, telephone or a create a ticket in the ticket system. I myself always use the chat because i have direct contact with a representative. This always respond quickly and well. In addition to the support is also a community in the form of a forum where you can ask your questions (or others can help). In addition is deal extreme active on social media such as Facebook, Twitter, YouTube, Reddit and Google+
- Wide Range
- Low prices
- Chat with Support
- IDeal payments
- Order Status unclear on waiting for product
- Google Translate is sometimes not safe
- No EU Distribution Center
- Save for products slow