Dino Direct is a large Chinese webshop in the field of electronics. What first of all it must be said is if you want to get a discount is you register with this online store, purchase anything and wait for the discount code that the next day you automatically in your mailbox. You will receive after registration and purchase anything the next few days still a discount code of 6%. However nice bonus and just slightly better than the 5% that you get to subscribe to the newsletter.
The website looks pressure but not boring. The homepage is also not a large list a products, but a small high light in the range. A striking feature of the design is that the main categories are visible only if you are there with the mouse over them. This is neat and it is clearly in the design that you need to go to find the categories.
The search on the website is very good. Multiple search words is no problem and you search words are neatly in bold print in the result. You also have a very extensive filtering what also works very pleasing. A product page is well, is not distracted by other offers, but everything you want to know is well presented. The website also respond quickly. A small criticism on the whole website tip is that there is often a new browser tab is open and that is sometimes very annoying. If not careful you have so many tabs open unnecessarily.
The range is said to be almost 2 million articles large. Where these articles especially in sit is a mystery to me, because in the default categories that you have much in the Chinese webshops find (such as electronic articles) have not really huge quantities of articles. Possible that they have a lot in the clothing category have sitting, because they have an extensive wedding-category. Little surprises you except that you actually no cheap things.
Perhaps that certain articles or low priced, but you will find few articles under the 5 euro. In addition in a few categories themselves looked around (electronics) and i saw now not surprising prices between. For example the batteries i found quite pricey and that disappointed me much against.
Order Process: Ordering – Payment- Shipping
Ordering is fairly simple. Payment is with Paypal, but do take care, because the default is checked that you want to dispatch and insured fine packaging. This obviously cost money and you can get off. Slim of the online store, but very unfriendly to this standard. The mails in the confirmation of the order are not directly within. One hour after the order i got an email within that they had seen something that i had tossed in the shopping cart and the question of whether I would like to complete the order.
This is crazy, having regard to the order I have completed this (and state in my order overview). The confirmation of the order (including payment confirmation) is only 7 hours later within. That is very late and actually much too late. This is the best way to go a little later, but longer than 15 minutes should not actually an order confirmation. Two days after the order you get an email that is about your order, but it is very unclear exactly what they want to say with the mail.
There is listed in that they are dealing with your order and that you can view the status online, but what the status is at that moment, is unknown. As if you were unable to grasp the concept that your orders in your account can look at? Little weird email so. Go to tidy the order within a few weeks in house, so there was no complain about.
Account and customer loyalty
Your account is very unclear. Of course you will find there is what you need, but there are also many offers in between and the menus are too large. That is a pity because here by you sometimes just as well to watch where you should be. The point system is fairly standard. Per dollar spent you get a point and 100 points is equal to 1 dollar rebate. However this will be cumbersome because you via your account to be translated into discount, but it is possible. As you accumulate more points you can also get a better exchange rate, so then the pay a little more interesting.
A particular customer loyalty system is that you for 1$99 VIP Club member can be. Then you will note things to free weggeefproducten, you get up to 5% discount on your order, VIP birthday card (10$ discount, but there will be a snag stuck), access to exclusive VIP sales, priority in the chat and earn double points. An interesting club to join such as you think to buy more often at Dino directly. In addition to the payment of the fee, you can also become a member of the club if you have enough to spend orders. Well-defined principle if you ask me.
Support and community
Contact Dino direct is simple and can be done in various ways. Faxing, call, email, letter and you can chat. In addition there is also a forum and social media such as Facebook, Twitter, Blog and YouTube.
Finally, we must also be said that Dino directly a App has for easy access to your phone can shop.
- VIP Club
- Search engine works very well
- Product page view
- Headpiece Mails
- Articles 2 million? Where are they?