Each buyer is a large webshop which especially started via eBay and Amazon. Each buyer is initiated in 2004 and processed to their own words 50,000 orders per day.
The start page of each buyer looks at first sight very standard (format) and pressure. Pressure especially because quite a lot of text is present. In the middle are a number of hoofdcateogrieen block divided into subcategories and that makes it a textual whole and a pressure assembly.
The website can be displayed in a number of languages, but unfortunately not in English. Search works well. Search with multiple search terms is delivering relevant results and the result can still be filtered to categories. The website responds quickly, but the images do not load all as quickly, this you can see properly in the screen layout after the opening of such a product page. When you sign up for the newsletter you not only get the latest offers and Promo codes within, but you can also on a new iPhone.
The range is large. In the categories of electronics, gadgets, beauty products, clothing and sports you will find a large part of the range. We also find a number of notable categories such as security systems and Super Sales. The total range of houses over 100,000 articles.
Order Process: Ordering – Payment- Shipping
Ordering is quite simple and you can pay with paypal or credit card. Delivery is generally within 1 a 2 working days. Shipping is free as usual. I also have a time had a discount code that makes my product would be free, the order was placed, but the product is never arrived, the show (after to have had contact with each buyer) that the system 0-euro orders fails to register. Please note here therefore well if you ever receive a discount code.
Through direct contact with someone from the marketing department I received several times free products (to reviewing), between transmission and reception was on average two or three weeks. Strangely enough in the event of a test order through the website (no 0-euro order and have a shipping confirmation) went wrong for the first time.
Another order against super went well and was after 8 days already in house. This last covered an article of more than 50$ and on the package they had $15.99, probably because of this levy had no extra costs to the border.
I have one final comment about the use of discount codes to your shopping cart. It is not always clear why a discount code does not work. Sometimes you can get it at a given moment behind, but as a code does not work you will not always neat a message and that is annoying because then you already have doubts about whether or not you have entered properly.
Account and customer loyalty
In your account you will find the normal business if you order overview, account information and a point overview. You will eventually provide points a certain VIP status. The higher the status the higher the standard discount that you get. I think the best point system that I am against it. The points which you get you can also directly convert them into a discount. Per point a dollar cents discount.
Support and community
Support via Chat, that has always been my preferred because you immediately get a reply. Each buyer has no own community but is very active in various forums in the field of promotion of its website. In spite of the size of their site so they are still very involved. I am for example through www.samenkopen.net came in contact with this website and so has come in contact with one of the staff members who products for review gave way.
I have also seen that they are on the import forum are active. On social media they are also active in under Other Facebook, Twitter, YouTube, Pint rest and a blog service. What is a fly in the ointment that they through the mail not respond quickly. I had said previously that a first test order is not received. Before their customer service did it took quite long. I do not know which this is possible, but a breakdown arrived because the via my direct contact via the customer service went. Not via the normal roads, but it was still a minus.
- Loyalty Discount
- Fast shipping
- Chat with Support
- Thinking along with customer
- Lots of promotion
- No EU Distribution Center
- 0-euro order binds without notification
- My first test consignment went wrong
- Enter the discount code does not work properly