Focalprice is a webshop in Hong Kong, also this webshop claims to be the cheapest. Something more often claimed.
The first striking to the homepage is that the enormous pressure. It seems they all want to show what they have. All categories have highlights on the home page, what a opaque. The font is fine, but the font size had here and there are quite cheap for the highlight more of what important parts if for example the categories. The website can be displayed in various languages. The translations are generally well done, but are sometimes odd. Search the website is difficult because the use of multiple search terms at the same time does not work. Using the search results can be filtered with categories, but one search term is very limited. Last conspicuous feature website is that he did not fast. On the search result I have to wait approximately 5 seconds.
The assortment of over 70,000 articles. The main categories are not surprisingly electronics, gadgets, sports, clothing, jewelry and beauty products.
Order Process: Ordering – Payment- Shipping
Ordering is standard and simple. Shipping is free and is within 1 or 2 days. It is striking that the payment confirmation only 2 hours after placing the order was made through the mail. That does not feel so pleasant. My test order was nonetheless after 14 days within, like other webshops, so that was just fine.
Account and customer loyalty
In your account you will find standard information about your account and points, coupons and orders. Coupons you get when you create an account and that is of course to climb it. With the points that you earned it you can choose from free products. It is striking that i no products in the overview with free products get to see.
Support and community
Focal price makes use of chat, but you can also contact them through your account and then via a contact form. They indicate to respond within 24 hours. Dialing is also possible. On Focal price is also a forum, in addition is also active on Price Waterhouse Focal social media such as Facebook, Twitter and YouTube.
- Slow and busy website
- Bad point system
- Payment Confirmation very late
- Search works very bad