Gearbest exists since 2014 and it is therefore a very new player on the Chinese world market.
What at the opening of the website is striking is that the same website the whole width of your browser. The Web site responds in addition to reduce the size of your screen (the website is therefore very responsive as it is called). In addition they also have a mobile website and there is therefore a good attention to the technique of the design. You need to get there, however, take account of the fact that the full width is in use.
It looks a little full and the overview is lost quickly to the usual nowadays HD screens. The homepage of gear best is further classified fine. Enough offers, but you do not scroll endless. In addition to the left the categories and thus actually a standard format, which is so pleasant. The color of the website looks perhaps what boring and seems a little more to focus on the men. Search the website goes well. Within the second is the result on the screen and the result is relevant, even on multiple search terms at the same time. What is striking is that you get a pleasant filtering.
Then you go to a product page you see that this fine is classified, but you unfortunately need to scroll endlessly do you all information of the product. Simple classification in tabs very much. A fly in the ointment that I experience at the search result and in the product page is that your main navigation (categories) disappears under a drop-down (mouse-over) menu. You are not really lost, but feel what it strange that he is no longer here. It is also notable that the website is very quick to respond and little fuss and therefore not pressure.
The range is pretty standard and as you would expect in the design very much focused on the gadget-oriented man. Many electronics with screens and related articles. What is striking is that the categories are not pure. When I look at Home and Garden go see i smartphones and a smart watch. That you expect not here.
It would also seem to be large range, various categories have between 4 and 6 thousand articles. What finally still striking is the category Men’s clothing. If you are still not convinced of the fact that this shop is more men than women, then you must do it now really are. What a women category is not there.
Order Process: Ordering – Payment- Shipping
After the order (that just fine and pay with Paypal) you get an order overview in your email. After three weeks I have my test order neatly in the house making it just fine on time within. A previous test order was because I forgot my house number to fill in. Unfortunately checks the order system is not good, but I was here is a big part of my money for returned
Account and customer loyalty
If you log in to your account to get to a kind of other environment (slightly different design in terms of color). This way you are right that you can include in your account area and that is so pleasant. In your account you will find your standard order overview and your demographic data. What good is that you get to see a photo of your package that they have sent.
That is something I very rarely at online stores and see what it is pleasant. In your account also of course you will find your point total. For your registration you already get 10 points, in addition you get per dollar spent a point. A point is then 2 cents where, because on average a good exchange rates.
Support and community
There are a few ways you can take contact with gearbest. The easiest is of course the chat, but that is not always available. The favorite of many e-mail, but gearbest using for this purpose a ticket system. In addition you can always call us. My experience with the ticket system is very good. They respond to working days very quickly (within a few hours), but the disadvantage of a ticket system is always that you must go to a website to respond.
Just what clumsier here that your email client that you for example on your smartphone can use easier. Gearbest is also active on Facebook, Twitter and Google+, YouTube and UK.
- Responsive design
- Good exchange points
- Ticket system ipv or send us an email