IBuyGou is a webshop which exists since 2007. iBuyGou has a European distribution center and can therefore be a number of products deliver faster (and within the EU is the free movement of goods, so import levies would not for).
At the opening of the website is equal to that the design is good. The colors are not overwhelming, not boring but very good. In addition is the homepage quiet classified. No dozens of offers and the categories where you equal in lost. A striking feature of the menu bar is the classification and by that I mean that the menu with the categories not listed first. This is perhaps the first webshop I encounter where this same stand out from the crowd.
The search engine works unfortunately not good. A single search term is no problem, but you enter more search terms than is sometimes difficult and you don’t get to see results. In addition, this website is also the design error by next to the search results to show the categories which do not take account of what you are looking for and thus more frustration than pleasure because the user expects the a filter.
From the entire web site (including, for example from the search result to a product page) left-hand opening in a new tab. A pity, because it is confusing to navigate for the user. Sometimes you want to bring a new tab for a given product to which also to remember for later, but that as a user you can fine self do so by the left itself open to individually using for example the CTRL key and clicking on the link. The product page itself is fine.
All the information you need is to be found on the first tab of the product page, you also have what with tabs reviews, questions and shipping information. Only minus is that here again you first informed what you can also buy it before you can find more information about the product that you are viewing. My final point of criticism. At the time of this writing they have a popup on the homepage. You can simply click away. Unfortunately, this each time you go to the homepage navigates back. Since they had with a cookie lot smarter.
The range is aimed in particular at phones, but also what edge categories such as network equipment, cables, accessories, tablets and wearables. The categories are divided in particular by the brands that they sell and that are particularly Xiaomi, OnePlus, Huawei, ZTE, Oppo, Lenovo and Meizu. In addition a general category with Android brands, smartphones and tablets. Unfortunately is in any case to this format is that you tend to have in a brand direction to think instead of in specifications for example if you want to buy a smartphone.
Order Process: Ordering – Payment- Shipping
Order is as usual very simple. Payment is via Paypal and shipping is free. Fast mails after order, also a order overview in order confirmation and that is very pleasant. My test was order within two weeks in house.
Account and customer loyalty
In your account you will find course your data that you are used. Demographics and your order overview. What is striking to your order overview is that you cannot click orders. Only with a mouse-over you can see more details in relation to your order and that is just very weird. The works, but not very pleasant.
If we look at customer loyalty than they do this in one way. If you log in to your account is a link that you can share with others in order to earn money. You can not itself with your own orders a point total deserve that you will be able to convert later in money. Of course you can create a second account and thus try to bolster yourself, but from itself can not and that is a great pity.
Support and community
Contact can be done in various ways. You can send a letter, an email, you can call us faxing, msn’and (exists that still than?) and skype us. In addition there is also a chat available. The separate is that this chat module is sufficient with Chinese characters what the for the average westerner is a real challenge. Social media is in general what they need more internationalized Facebook, Twitter, YouTube and Google+.
- Quiet homepage
- EU Distribution Center
- Overview of your order in the mail
- Search engine bad
- Open the left often new tab
- No point system
- Order(s)overview not pleasant