LighTake exists since 2008 and is a webshop which has the purpose the best B2C web site should be of Hong Kong.
The website of LighTake looks at first sight very strip. This is probably by the little use of color in the theme of the webshop. The white dominated huge despite the monotone banner in the middle of the screen. The website is standard in English is presented but has a Google translate function. But the question is whether you are happy to have is because many translations are often just not what the understandable reading product descriptions sometimes almost impossible.
The search on the website is very good and very fast. The result was within a seconds in the screen and because I am a big search result there was still a large number of suggestions with additional search terms. Useful feature. In addition there could be specific in certain categories of sought and a sorting in the result shall be affixed.
Product pages are uncluttered and everything you need is well in image. In addition there is clearly shown that your bulk discount, so the more you buy the more discount you will get to a product. This condition also neatly in a table
The range is not very big (if i categories what by click i estimate 10 a 15 thousand articles) and has in any case the standard electronics, toys and gadgets categories. Also a few different categories that you can not at each webshop. It is going to be a little LighTake specialise in Rubix cubes and related puzzles.
In this main category you will find 1001 Articles, so perhaps for the puzzle enthusiast to find what. In addition the category E-cigarette stand out from the crowd. They have listed below over 400 articles that help you of the classic cigarette. So all in all a nice assortment with a couple of nice unique categories, but all in all not a wide range.
Order Process: Ordering – Payment- Shipping
Ordering is as we are used to very simple. You put your desired items in your shopping cart as you have an account or not you can directly out with Paypal. After payment you will receive confirmation in your tidy a mail. My only regret is that the link to your order tracking is not working. Here they will therefore have to do something about this, so I have for convenience that but also reported.
This is possible because I am a cheap order and that an order cannot be traced during his route, but for the sake of convenience the left i had to my order overview to sending. In addition to the faulty email it struck me that the pictures in the mail not shown were (while there are going to be in sat). Also a small minus. The product that I ordered was after 2,5 week in house and that is normal for packets from China.
Account and customer loyalty
Your account is fairly basic set up. You will find your account information, your address details and your orders. Of course you will also find your overview of points. Points you earn by 10$ to place orders. Per 10 dollar you earn a point. Then deliver your 10 points in for 1$ discount on an order. Not a very rewarding system, but it is at least something.
Support and community
Contact for support and other questions concern by email. There are a 4-many email addresses where you with your questions can and there is indicated that there is a response within 48 hours. There is not at or office this days so that sounds good. Other regular contact opportunities are there not so call or chat is there not in.
There is however a forum, so you can use your questions. Finally you have of course always the social media and there you will find LighTake on Facebook, Twitter, UK, Google+ and YouTube.
- Search works well on website
- Order Confirmation Email is not good
- Little contact options