LightInTheBox is a well-known webshop and also MiniInTheBox as a brand. LightInTheBox comes from the name George icon in the box and to say that they are the customers want to surprise you with their products and prices.
Website is looking fresh and uncluttered. The website opens quickly and in their own language. The website has been translated (not with Google Translate) in a large number of languages and are at the top of the website to choose from. The translation is very well done and it feels good. The search on LightInTheBox going very well.
During the types are suggestions are displayed for search terms and the result is quick in image. Search is simply in your own language and the result is as expected. With the result can be applied normal category filtering and in addition be additional search suggestions shown to help with fewer search results.
If you are looking at the page it is not very pleasant. You will first need to the photos and prices of the product chosen, but before you read more information about the selected product you first see Related Articles. That is very distracting.
The range is especially on phones, electronics and clothing. In the category of phones and electronics are spacious 80,000 articles, but if you want the clothing and Accessory Categories In total you come on a total of over 200,000 products. In addition there are many articles in the categories of sport and lifestyle and house and garden. To find enough and as something for everyone.
Order Process: Ordering – Payment- Shipping
Ordering is easy. Create an account, article in the shopping cart and checkout with Paypal. The unfortunate during the ordering process is that the more expensive options are on by default, so the insured and the traced dispatch, this can cause expansion shipping is free, but a minus.
A big plus point is it to pay with iDeal, that is something you almost nowhere sees it, but it seems to be supported. I myself have paid via PayPal because you have buyer protection, but iDeal is a nice alternative if you do not have PayPal. Dispatch of the object went smoothly and was within the normal time in house.
Account and customer loyalty
Your account is nicely designed. No fuss, just what you need. You can see what your bonus credit is that you have earned this you see everywhere on the website to come back to it and that is very slim. Your bonus credit get you through to place orders and is 1% of your purchase amount. Not a high percentage, but there is no threshold so that is ideal.
Support and community
Contact us for questions via a contact form. The funny thing is that you can take with you only contact if you have placed an order. You can therefore not with your questions with LightInTheBox rightly so. LightInTheBox indicates to respond within 1 working day and that is neat.
You will not find a direct phone number to call and there is no chat functionality, so contact options are somewhat limited. On the other side is LightInTheBox active on social media, so you can always get right for example on Facebook, Twitter, YouTube, Pinterest, Blog and WeChat.
- Multiple Translation
- Many payment options
- Specialised Assortment
- Standard expensive dispatch to when ordering
- Shelf life on Bonus Offer
- Limited contact options
- We get a lot of negative comments via email