MiniInTheBox is a website that is covered by the company and was founded in LightInTheBox 2006. The name of the company comes from the Toys ‘Jack in the box’ (George icon in the box) what a surprise to ensure as he comes out. This company wants to take your expectation about with the prices and products they offer. MiniInTheBox has a European distribution center. In the event of the products that are in stock are indicated.
The website looks standard but very busy. Lots of text and two banners (a language choice and an app promo banner) do not help. The homepage is very large what the plank of course again what miss late in terms of the promotion of many articles. The search on the site goes well. The search field is completed automatically and search on multiple search terms goes well. In addition there is then an additional filtering based on categories. What is striking is that the site in various languages to view is including the Dutch and the translations look good.
The site works go smoothly. Last tip while browsing on the website and especially the information pages that you sometimes accidentally sent to LightInTheBox, this is sometimes what annoying and confusing.
The range is large, average, each main category between the 20 a 30 thousand articles. The categories are however little surprise. A striking is pet supplies. One you little when other webshops, so definitely worth a look if you are a lover of animals.
Order Process: Ordering – Payment- Shipping
Ordering is standard. You can choose to first to create an account, but by via Paypal payment is done the almost automatic. After payment you will receive a confirmation quite quickly in your mailbox. The article was in my case the following day sent from the European distribution center in Poland and after 2 days I have already mentioned the in house.
Account and customer loyalty
In your account you will find actually the standard business back. When you order will be asked to acknowledge receipt and then immediately sent to the review section. For customer loyalty you get, provided that you have logged directly to see what your discount on your next order. This you see everywhere on the website at the top of the screen. There is also very promoted to buy mobile. The bonus discount than 3x higher. If you are a review writes you get a bonus discount. If you review not they also writes after a few weeks to be recalled, is safe, but in my case i got the same two emails and that was irritating.
Support and community
Contact MiniInTheBox is not something very easy. The only way offered is a contact form. This feels somewhat feeble, especially if you want to be helped quickly. There is also a forum where you can ask questions. Fortunately, there is social media where you want to get rid of, for example, Facebook, Twitter, YouTube, WeChat, Pinterest and a blog.
- Wide Range
- European Distribution Center
- Additional discount mobile purchasing
- Little contact options
- Very busy homepage
- Sometimes navigate to LightInTheBox.com