SuntekStore is founded in 2001, website advertises itself especially on green electronics and gadgets. SuntekStore sent from Hong Kong.
If you open the website looks the same green. The color matches the motto of the website (Live Green, Buy Smart) and the windmills as background are therefore well chosen. A shame the clouds in the background. A sunny background had the solar energy what more encouraged, but that aside. The website looks very clean and quiet and on the homepage are neatly organised offered the offer. The main categories are via an automatic (so if you are with your mouse over them).
The site is standard in English and is using Google translate in any desired language. Here again I must say that translations by a machine of course never spotless and sometimes for weird situations. The search on the website is smooth and well. Also multiple search terms is not a problem. A filtering with the result on the basis of categories is possible. You can also install a price filter, but does the price filter not on the actual price but the crossed (thus not action) price. That is confusing. Product pages are uncluttered and contains all the necessary information. Possibly you can perform a Price Match If you have a article somewhere else you found cheaper. Or you will be rewarded for the find somewhere else of a lower price is not listed.
The range is particularly aimed at environmental friendly articles if you the website in the first instance opens, but just the known categories that you come across virtually all webshops (electronics, gadgets, toys, sports, garden, hobby, etc.). A bit of a disappointment is the solar-category. Since you expect a lot of, but if you which opens, you get really lend a hand full of products and to be honest I do not see a surprising things. All in all the range is not innovative already promised the appearance and slogan of the website to suggest otherwise. They do not sell a fan (on a porcelain statue after) and that is a shame, because that is the background of the website. Though it was but a desktop model.
Order Process: Ordering – Payment- Shipping
Ordering is quite simple. You select a product, place it in your shopping cart, makes an account and place your order. When you place your order you should address information. A pity, because it had also been. Paypal from Pay continues with Paypal. After payment you will find your order return in the overview in your account. The funny thing is that if you are on your order click, you receive the message that your order does not exist. In addition, you also not a direct confirmation of your order in the mailbox. A quarter of an hour later it works but the mail run 30 minutes to wait for it, is what is disturbing. The shipping is super expired on my order. I have the order on Wednesday 10:00 BST and the order was exactly a week later in house.
Account and customer loyalty
Your account is fairly basic furnishings and that is fine. There you will find everything you need. Your name and address details and your order overview. Your points you can find on your Home screen of your account. It is explained that you can deliver 50 points and that you than 1 $ discount, but really clearly explains where those points come here is not. I myself have an account will be created and an order of $6.98. I have a total of 5 points. Possible per 5 dollar 5 points, but that is only a gamble.
Support and community
Contact Contact form per email or telephone. It is striking that they mention that non-customers fan must be of the Facebook page, so that should not contact? A reassurance in any case is that they are always within 2 working days to respond. SuntekStore is also active on social media, so you can always visit. I already have Facebook but also Twitter, YouTube and a blog can be used.
- Very fast delivery
- Clear theme of the Webshop
- There was no order after ordering
- No email confirmation after ordering
- Profiling substainable, but few products in that category