TomTop exists since 2004 and has an active online store is also an active account on Alibaba where they since 2006 a gold supplier label. Very positive so.
What equal to the website is striking that he has the full width of your browser. To feel comfortable, because it fits on your have more screen, but it looks so but very busy and pressure. Furthermore not intrusive. Fine in any case that the homepage is not infinite scroll the number of and eventually offer strong note. The classification is further standard (categories on the left and offers in the middle at the top with a banner) and the website loads nice smooth. Search is also good.
Multiple search terms is not a problem and your search terms in the result is marked. What is regrettable is that the sort by price does not function correctly in combination with action prices. The original price is used in the sorting. Small thing where you may have accidentally load of if you are looking for the cheapest and there just a offer is on a more expensive product.
On the search result is no further filtering. That is a pity. We look finally to the product page then fall on that you soon confronted with related products before you start the specifications of this product. Perhaps a higher conversion for the online store, but it bothers me as a visitor. It is the product page fine classified.
The range also has no special features. A fairly standard range with no real focus somewhere. If you look at the About us, then you see also that they say to specialize in a number of product groups (and then follow all the categories which they have) and that they are used in the future to extend as far as possible.
Order Process: Ordering – Payment- Shipping
The order process is very clear, also clear how many points you will earn. During the first test order i got an error message when payment, payments What is successful, in account yet to see or payment was made. A second test order a month later no error message indicates more, so this was apparently a temporary problem and that it is resolved. Products were on average within two weeks in house. What is striking further to this web store is that the consignment is not always free. Please note here.
Account and customer loyalty
In your account you can find your order overview and many other options that but something might be related to your account (wishlist, tags, subscriptions, reviews, coupons, addresses, etc). Free complete. A striking feature of the orders is that my test order that has already been delivered after a few weeks still on processing state. That is what strange. Furthermore you will find at another possibility for TomTop with for example your orders to earn points. Per dollar you earn a 1 point. 100 points are worth 1 dollars and that shows a fairly standard exchange rate.
Support and community
The question is of course always. How can you in contact if you have any questions. There is in any case a chat site and that is very pleasing as direct answer to that. Of course this is not always online, but that we see nowhere. You can also call us and you can send us an email. The funny thing is that you can choose who you of TomTop in contact comes into force. There are four employees mentioned with photo, email, name, MSN, Skype and of those product groups are responsible. In addition, another forum TomTop and there is a range of social media such as Facebook, Twitter, Google+, Pinterest, Youtube, Flickr and a blog. There are plenty of opportunities!
- Very much contact options
- Sorting with action price does not work properly