TVC-Mall is founded in 2008 and has grown into a company with more than 100 employees. In their own words one of the largest suppliers of components in the field of smartphones in the environment (Hong Kong) in the years 2012 and 2013. Whether this is still the case is not on their own about page.
Positive tip which also should be mentioned in any case. This review is written around Christmas and there was properly reported on the homepage that employees with holiday. Always good to know!
The logo and the theme colors are geared to one another and have fortunately been pleasant read colors. The theme is further in terms of layout very standard. On the left side a row of main categories and in the middle a large banner followed by more categories and then a number of specials. Little surprise, but that is precisely what easy to find. The disadvantage of this webshop is much the same type of than they articles and is especially for general public the plates not very distinctive from each other, but is not in itself a disadvantage.
Search the website goes well and quickly. What is striking is that the search on multiple search terms is no problem and that the search terms in the search result highlighted in orange. In addition is that on the left side advanced can be filtered. Not only on category, but also by the characteristics of the products and that is quite unique and a big plus point. If you move the mouse over an item in the search result is this something expanded with more information that is smart done resulting in the first instance compact but easy to extend.
Then we look to a product page, then of course we will find all information back. The disadvantage of the page is that you will need to scroll almost endless do you want the lower read or see information. Tabs or links were more convenient. All in all a very positive about the website that good, nice looking and well laid out.
The range is entirely geared to smartphones, smart watches and tablets. Not only the devices themselves but also the accessories are there to find in large numbers. For a number of brands are also many spare parts to find and that is also good if you need a spare part. A fairly complete range as far as that is concerned if you compare with the other ‘General’ electronics webshops in China.
Order Process: Ordering – Payment- Shipping
Ordering is standard, therefore pay with Paypal. What is striking in the order is that the order is not free can be transmitted. My order can be sent for $1.21, that is not much, but still. What is striking about positive during the ordering process is that you can specify what should happen if you article is not in the correct color can be delivered or in stock within a designated time limit.
In addition you can specify how many there in terms of value to the customs should be specified. Safe if you for example just above intends to sit, than you had something can play, while you are of course not very well as you do this. After payment you will receive an order confirmation neatly in your mailbox (unfortunately not immediately, took an hour in my case). In this confirmation tidy your overview of your products, so there is no need to log in at all, so pleasant. The dispatch find within a few days and my test order (a screen protector for Asus tablet) was within 3 weeks in house and that is just fine.
Account and customer loyalty
If you log in to your account is the same on that you have a pending order of $0.00 (depending on whether your products in your shopping cart or not). This is very confusing because it seems that you have placed an order, but that is not the case. It is only a display of your shopping cart in your order overview. Not very customer friendly in your order overview. If we look further we then dispatched orders waiting for acknowledgment of receipt. We can see this more often and is fine. You are not obliged, but it will not do any harm to do it.
The point system of TVC-Mall has a very unattractive threshold. You get 0.5 points if you spend USD 50. The exchange rate for the points in the base of 1:1, but as you have more favorable, but that you have much to conserve power. Fortunately, you can also earn points for a 0.1 review, so faster.
Finally, a strange menu option in your account menu ‘items out of stock’. Here you can find all the items that are no longer in stock. Why you need a menu option in Your account is a complete mystery to me, because it is not related to your account and you can not order. The usefulness totaalt escapes me.
Support and community
Finally, you can of course always know whether you can come in contact with an online store. TVC-Mall offers a variety of options which chat my personal favorite is. In addition there is Skype, phone, email (contact form) and of course you can write a letter, because they have neat their address indicated. In addition there is also Facebook, Twitter, LinkedIn, Google+, UK, Pinterest, YouTube and a private blog.
- Very good search engine
- Good website
- Good Assortment
- Pleasant order overview in mail
- Chat and Skype
- No free shipping
- Unattractive point system
- Strange menu option in your account menu